Privacy policy

Privacy Policy

Last updated: [23-02-2026]

This Privacy Policy describes how Scentora BV (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

Scentora BV
KVK: 97491381
Kanaalpark 140
2321 JV Leiden
The Netherlands

Email: info@solavibeauty.com

We advertise and sell products in the United Kingdom (UK).

For the purposes of UK data protection law, Scentora BV is the data controller of your personal data.

2. Personal Data We Collect

When you use our website, we may collect the following information:

A. Information You Provide to Us

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via Mollie B.V.)
Order history
Communications with customer service

B. Automatically Collected Information

IP address
Device information
Browser type
Cookies and tracking data
Website usage behaviour
Referral source

C. Marketing & Advertising Data

Interaction with advertisements
Email marketing engagement (opens, clicks)
Facebook/Instagram advertising interaction
Google Ads interaction

3. How We Use Your Personal Data

We use your data to:

Process and deliver your orders
Process payments via Mollie B.V.
Provide customer support
Communicate regarding your order
Improve our website and services
Detect and prevent fraud
Send marketing communications (if you have opted in)
Comply with legal obligations

We only process your data where we have a lawful basis under UK GDPR.

4. Lawful Bases for Processing

We process your data under the following lawful bases:

Contractual necessity – to fulfil your order
Legal obligation – to comply with tax and accounting laws
Legitimate interests – to improve our services and prevent fraud
Consent – for marketing emails and non-essential cookies

You may withdraw your consent at any time.

5. Payment Processing

All payments are securely processed through Mollie B.V.

We do not store full payment card details on our servers.

Mollie processes payment data in accordance with their own privacy policy.

6. Website Hosting

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage, databases and general Shopify application. Shopify stores data on secure servers behind a firewall.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Analyse website traffic
Improve performance
Personalise advertising
Measure ad effectiveness

We use:

Essential cookies
Analytics cookies
Marketing cookies

You may manage or disable cookies through your browser settings or our cookie banner.

8. Sharing Your Data

We may share your personal data with:

Shopify (hosting services)
Mollie B.V. (payment processing)
Shipping carriers
Marketing platforms (e.g., Meta, Google)
Email marketing providers
Professional advisors (legal, accounting)

We only share data necessary for the purpose provided.

We do not sell your personal data.

9. International Transfers

As we are based in the Netherlands and use international service providers (such as Shopify), your data may be transferred outside the United Kingdom.

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

Adequacy decisions
Standard Contractual Clauses (SCCs)
Equivalent legal protection mechanisms

10. Data Retention

We retain personal data only as long as necessary to:

Fulfil orders
Comply with legal and tax obligations
Resolve disputes
Enforce agreements

Order information is typically retained for up to 7 years for accounting purposes.

11. Your Rights Under UK GDPR

If you are located in the United Kingdom, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:
info@solavibeauty.com

We may request verification of your identity before processing requests.

12. Data Security

We implement appropriate technical and organisational measures to protect your data against:

Unauthorised access
Loss
Misuse
Alteration

However, no internet transmission is completely secure.

13. Marketing Communications

If you opt-in to marketing emails:

You may unsubscribe at any time
Each marketing email contains an unsubscribe link
You may also contact us directly to opt out

14. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from children.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page with an updated revision date.

16. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Scentora BV
Kanaalpark 140
2321 JV Leiden
The Netherlands