Shipping policy

Shipping & Delivery Policy

Last updated: [Insert Date]

This Shipping & Delivery Policy applies to all orders placed with Scentora BV and delivered within the United Kingdom.

1. Delivery Country

We currently deliver to:

United Kingdom (UK)

At this time, we do not offer international shipping outside the UK.

2. Order Confirmation

After placing your order, you will receive a confirmation email.

This confirms that:

Your order has been successfully received
Your payment has been authorised
Your order has been registered in our system

Please note that the order confirmation does not guarantee dispatch. Orders are subject to availability and payment verification.

3. Order Processing Time

Orders placed before 16:00 (GMT+01:00) Central European Time (Amsterdam) will be processed the same business day.

Orders placed after 16:00 CET will be processed the next business day.

Orders are processed Monday to Friday (excluding public holidays).

4. Delivery Time

Estimated delivery time for the United Kingdom:

2–4 business days

These delivery times apply to orders placed before 16:00 CET.

Please note:

Delivery times are estimates only
During peak seasons or holidays, delivery may be delayed by 2–8 additional business days
Delays may occur due to customs, carrier disruptions, or unforeseen circumstances

We are not liable for delays caused by third-party carriers or events beyond our control.

5. Shipping Costs

We offer:

Free shipping on all UK orders
No minimum order value required

There are no additional delivery charges at checkout.

6. Order Tracking

Once your parcel has left our warehouse:

You will receive a tracking number by email within 24 hours
You can use this tracking number to monitor your shipment

If you have not received tracking information within 48 hours, please contact us.

7. Delayed Orders

If your order has not arrived within the estimated timeframe:

Please check your tracking link first
Allow up to two additional business days
Check with neighbours or your local delivery office

If your parcel has still not arrived after this period, please contact us at:

info@solavibeauty.com
Include your order number for faster assistance.

8. Damaged or Incorrect Orders

If you receive:

A damaged parcel
The wrong item
A defective product

Please contact us within 48 hours of delivery.

Send us:

Your order number
A brief description of the issue
Clear photos of the damage or incorrect item

Email: info@solavibeauty.com

We will review your request and provide a suitable solution in accordance with UK consumer law.

9. Risk of Loss

Responsibility for the goods passes to you upon successful delivery to the address provided at checkout.

If a parcel is marked as delivered but not received, please contact us immediately so we can assist with an investigation.

10. Contact

If you have any questions regarding your shipment or delivery date, please contact our customer service team: