Terms of service

Terms of Service

Last updated: [Insert Date]

These Terms of Service (“Terms”) govern your use of this website and the purchase of products from Scentora BV. By accessing our website or placing an order, you agree to these Terms.

If you do not agree, please do not use this website.

1. Company Information

Scentora BV
KVK: 97491381
Kanaalpark 140
2321 JV Leiden
The Netherlands

Email: info@solavibeauty.com

We sell and advertise our products in the United Kingdom (UK).

For the purposes of UK consumer law, Scentora BV acts as the seller of the goods.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

  • The information you provide is accurate and complete

3. Products

We sell cosmetic and beauty products.

All product descriptions, images, and prices are presented as accurately as possible. However:

  • Colours may vary depending on your device

  • Packaging may occasionally differ

  • Minor variations do not constitute defects

We reserve the right to modify or discontinue products at any time.

4. Orders

When you place an order:

  • You are making an offer to purchase

  • An order confirmation email does not constitute acceptance

  • A binding contract is formed once your order is dispatched

We reserve the right to refuse or cancel any order if:

  • Payment is not authorised

  • Fraud is suspected

  • There is a pricing error

  • The product is unavailable

If cancelled, you will receive a full refund.

5. Pricing & Payment

All prices are shown in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time.

Payments are securely processed via Mollie B.V.

We do not store full payment card details.

If a pricing error occurs, we reserve the right to cancel the order and refund any amount paid.

6. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs processing

  • Postal services

  • Force majeure events

Risk of loss passes to you upon delivery.

7. Consumer Rights (UK Customers)

Under the Consumer Rights Act 2015, goods must be:

  • As described

  • Of satisfactory quality

  • Fit for purpose

If goods are faulty, you may be entitled to:

  • Repair or replacement

  • Partial or full refund

You must notify us within a reasonable time.

8. Right to Cancel (Cooling-Off Period)

You have the right to cancel your order within 30 days of receiving your goods.

To be eligible for return:

  • Items must be unused

  • Items must be unopened

  • Items must be in original packaging

  • Cosmetic products must remain sealed

Return shipping costs are your responsibility unless the item is faulty.

Refunds will be processed within 5 business days after receipt and inspection of the returned goods.

9. Refund Limitations

We may refuse refunds if:

  • Products have been used

  • Cosmetic seals have been broken

  • Items are not in resaleable condition

  • Items were purchased as promotional or clearance items

This does not affect your statutory rights.

10. Intellectual Property

All content on this website, including:

  • Text

  • Logos

  • Images

  • Branding

  • Product descriptions

Is the property of Scentora BV and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any matter which cannot legally be excluded under UK law

To the extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our maximum liability shall not exceed the total amount paid for the product

12. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Supply chain disruptions

  • Strikes

13. Privacy

Your personal data is processed in accordance with our Privacy Policy.

14. Complaints

If you have a complaint, please contact:

Email: info@solavibeauty.com

We aim to respond within 24 business hours.

If your complaint cannot be resolved, you may contact the UK Information Commissioner’s Office (ICO) where applicable.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with:

  • The laws of the Netherlands

  • Mandatory consumer protection laws applicable in the United Kingdom

Any disputes shall be subject to the competent courts as required by applicable consumer protection legislation.

16. Changes to These Terms

We reserve the right to update these Terms at any time.

The latest version will always be available on this page.